Our contact details

E-mail:info@swanneckpen.com

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, address and contact details)
• Transactions are done via PayPal, so we do not hold your financial detail.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Personal information inputted by user when placing an order on the website.

We also receive personal information indirectly, from the following sources in the following scenarios:

• PayPal supplies your name, address and order details.

We use this information that PayPal has supplied, in order to make up your order request and to dispatch to your Address.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@swanneckpen.com

(b) We have a legal obligation to uses the information to dispatch your goods.

(c) We have a vital interest.

(d) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep personal information on PayPal on a secure account with password protection.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@swanneckpen, 07840300509 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@swanneckpen.com].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk